In this policy, “us”, “we” or “our” and “Beevo” means Beevo Pty Ltd (ABN 93 166 158 345), including when trading under the business name Leasey.
This policy sets out:
● What is personal information;
● What personal information we hold, collect, use, and disclose, and why we do it;
● How we collect your personal information;
● How we store your personal information;
● How we disclose your personal information;
● What happens if we are not able to collect personal information;
● How to access and correct your personal information;
● What happens if there is data breach;
● Direct marketing materials;
● How we use cookies;
● Surveys;
● Third party links; and
● How to contact us.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act).
We may, from time to time, review and update this policy, including to take account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy. Your privacy matters to us, so whether you are a new user or are a long time user, please take the time to get to know our practices.
When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions. Our business provides support to small businesses by organising third party services to contact you and arrange connection of services and the creation of service delivery accounts.
We collect, hold, use, and disclose the following types of personal information, for the following purposes:
● Name
● To contact and identify you
● Mailing or street addresses (current and previous)
● To assist you with engaging third party service providers
● Email address and telephone number
● To contact and identify you
● Age or birth date
● To verify that we can provide you with our services
● Profession, occupation, job title and company details
● To contact and identify you
● Payment information
● To facilitate payments for our services
● IP addresses and other details about your use of our website
● To monitor and improve our online service delivery
● Any other details you directly provide us
● To provide you with our services
Secondary uses of personal information
We may also use your contact information for secondary purposes, including:
● To personalise and customise your experience; to provide you with access to protected areas of our websites;
● To conduct promotions on behalf of Beevo and selected third parties;
● For our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
● To investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
● As required or permitted by any law (including the Privacy Act).
If we collect, hold, use, or disclose personal information not included in this Privacy Policy or for purposes not listed in this Privacy Policy, we will only do so with your prior consent.
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We collect personal information:
● Through your access and use of our website, apps or sending SMS/MMS to us;
● Through authorised or pre-approved third party service providers, with your consent;
● During conversations between you and our representatives (e.g. through our call centre);
● When you purchase or enquire about products or services from us; and
● When you communicate with us through our service centre, customer surveys or visits by our representatives from time to time.
So that we can connect you with relevant third party service providers and provide you with our services, we also collect personal information from third parties, including:
● Third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
● Data suppliers (e.g. White Pages and Yellow Pages);
● Advertisers;
● Mailing lists;
● Recruitment agencies; and
● Contractors and business partners.
We store your personal information in cloud service storage providers. Our storage systems are secured using industry best practices. Our data hosting and Cloud-based IT service providers are located in the European Union; the UK; the USA and Singapore;
We store your personal information as long as needed to provide you with our services, and for any minimum data retention periods required by law.
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
We may disclose your personal information to:
● Our employees, related bodies corporate, partnerships, joint venture entities, and contractors;
● External service providers who may provide you with other services you request or are interested in;
● Our existing or potential agents and/or business partners;
● Our sponsors, or promoters of any competition that we conduct or promote via our services;
● Specific third parties authorised by you to receive information held by us;
● The police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
● As required or permitted by any law (including the Privacy Act).
We work with third party websites and provide white labelled solutions. You may find links to third party websites but we are not responsible for the content or practices on their website or business. We advise you to check their privacy policy and terms and conditions before using their services.
Disclosure of personal information outside Australia
We disclose personal information to our related bodies corporate, partnerships, joint venture entities and external service providers located overseas.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
● Our related bodies corporate, partnerships and joint venture entities located in New Zealand and Southeast Asia;
● Other external service providers located in the European Union, the U.S.A, UK and Singapore; and
● Other third parties operating in jurisdictions including New Zealand, Hong Kong and the United States where you have authorised us to do so.
If you do not provide us with the personal information described in this policy, we will not be able to contact you, provide you with our services, or connect you to third party service providers.
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We request that you keep your information as current as possible so that we may continue to improve our service to you.
What is a data breach?
A data breach occurs when personal information is lost or subjected to unauthorised access, modification, use or disclosure or other misuse. Data breaches can be caused or exacerbated by a variety of factors, affect different types of personal information and give rise to a range of actual or potential harms to individuals, agencies and organisations.
How we respond to data breaches
Beevo has a documented incident response plan that is intended to enable Beevo to contain, assess and respond to data breaches in a timely fashion, to help mitigate potential harm to affected individuals. It sets out contact details for the appropriate staff in the event of a data breach, clarifies the roles and responsibilities of staff, and documents processes to assist Beevo to respond to a data breach.
In the event that an unauthorised disclosure of personal information is made, Beevo commits to directly contacting affected customers by telephone and/or email within a timely manner. If we are unable to contact you via these means, we will send a registered letter via Australia Post with the details of the incident along with any other relevant information.
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link), or by contacting us using the details below. We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
Even if you do opt out of receiving marketing communications from you, you agree that we may still send you information relevant to the supply of any services arranged by us.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
We collect information using cookies and other tracking devices. Information collected using cookies is not personal information if it cannot be used to identify you.
What are cookies?
When you access our website, we will send a “cookie” (which is a small summary file containing a unique ID number) to your computer.
Cookies enable us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services.
Why do we use cookies?
We use cookies to:
● Measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate;
● Research our users’ habits so that we can improve our online products and services;
● Report statistics, analyse trends, administer our services, diagnose problems; and
improve the quality of our products and services.
To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We may conduct surveys from time to time to measure consumer satisfaction and alignment. Surveys may also be conducted to improve our system, processes and benefits. This information sourced through surveys will be used for our internal analysis or for generalisation purposes and will be de-identified to the extent possible. You can always opt out or choose not to participate in these surveys.
If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.
How we handle privacy related questions and complaints
We have a formal procedure for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, whether it is in writing or verbal means, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
Privacy Officer
Beevo Pty Ltd / Leasey (as appropriate)
Post: Level 1, 65 Gwynne St, Cremorne, Victoria, 3121
Tel: 1300 763 764
Email: privacy@beevo.com.au
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. This privacy policy was last updated in June 2024.